ITIL® 4 Specialist: Create, Deliver and Support (CDS)
zł3,075.00
Tax included
| Duration | 3 days (8 hours each) |
|---|---|
| Form | online |
| Language | Polish |
| Other options | English language; on-site in Warsaw or Bydgoszcz. Contact us if you're interested in any of these options. |
Date
Training goals:
The ITIL® 4 Specialist: Create, Deliver and Support training is designed to deepen participants' knowledge of IT service management in accordance with the latest version of ITIL (Information Technology Infrastructure Library).
Scope of training:
- Introduction to IT Service Management.
- Planning and Managing Resources to Improve the Quality of IT Services.
- Leveraging Technology, AI, and Analytics in IT Services.
- The Role of ITIL Practices in Creating and Supporting IT Services.
- The Service Value Model for Designing and Supporting Users.
- Assessing the Value of IT Solutions and Integrating Products.
- Coordinating and Organizing Work in IT Service Delivery.
Benefits of the training:
- Understanding the Key Concepts and Principles of Service Management.
- Understanding the Impact of Service Value on the Organization.
- Effective Planning and Management of Human and Technological Resources.
- Practical Application of Methods for Delivering Quality IT Services Using Technology.
- Service Management through ITIL Practices.
- Managing Services through ITIL Practices.
- A Strategic Approach to Assessing the Value of IT Solutions.
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