This two-day training course is designed for managers, supervisors, and salespeople who want to communicate effectively, build better relationships with employees and business partners, and conduct negotiations that work.
Training scope:
Introduction to communication – understanding the role and importance of communication in business.
The nasty dozen of communication barriers.
Three levels of conversations according to Duhigg.
Small talk as a tool for building relationships.
Introduction to negotiation: what successful business negotiations are not.
Training game as a practical negotiation experience.
Negotiation methods and styles.
Building trust as a key skill in negotiations.
Strategies for increasing value in negotiations.
Benefits of the training:
Strengthening the skills for effective communication with both the team and business partners.
Developing negotiation skills based on a win-win approach, fostering long-term collaboration.
Skillful identification and elimination of selected barriers and obstacles in communication.