ITIL® Foundation (Version 5)
zł2,600.00
Tax excluded
| Duration | 2 days (8 hours each) |
|---|---|
| Form | online |
| Language | Polish |
| Other options | 4 days (4 days, 4 hours each); in English; on-site in Warsaw or Bydgoszcz. Contact us if you're interested in any of these options. |
Date
Training objectives:
The ITIL® Foundation (version 5) training introduced participants to a modern approach to managing IT services and digital products, aligned with the latest version of the global ITIL framewok.
The program focuses not only on traditional IT Service Management, but also on digital product management, user experience, and the use of the new technologies such as AI.
Main training objectives:
Understanding the basics of ITIL (Version 5):
Participants learn the key concepts and principles related to managing services and digital products.
Understanding the structure of ITIL (Version 5):
The training covers the ITIL Value System, the four dimensions, and the core elements of products and service management.
Preparation for the certification exam:
The training prepares participants to pass the ITIL® Foundation (version 5) exam, which is the first step in the certification path. As part of the training, participants receive materials and a voucher for the online certification exam via PeopleCert portal - the certification body.
Applying ITIL in practice:
Participants learn how to use ITIL in their daily work - both in IT and in business teams.
Understanding changes compared to previous version:
Participants learn about the approach that combines service ang product management, as well as the role of the new areas such as automation and AI in organizations.
Scope of training:
- The training covers the key elements of the latest version of ITIL, with a focus on its practical application in a modern business environment:
- Understanding the basis concepts of managing services and digital products
- Understanding how ITIL guiding principles help organizations structure and improve the way they operate
- Learning the four dimensions of service and product management
- Understanding the purpose and elements of the ITIL Value System
- Understanding the lifecycle of services and products and their interdependencies
- Understanding ITIL practices and their application in day-to-day work.
- ITIL (Version 5) extends the traditional ITSM approach to cover the full lifecycle of products and services and integrates elements such as AI, automation, nad user expierience.
Benefits of the training:
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ITIL ® Foundation (Version 5) certification
Obtaining a globally recognized certification confirming knowledge of modern approaches to managing IT services and products. -
Practical knowledge for immediate use
Learning approaches that help improve team performance and service quality. -
Better understanding of how IT and business operate
Easier collaboration between IT, business, and product teams. -
A modern approach to working with technology
Understanding how to use ITIL in practice in environments based on digital services, automation, and new technologies. -
Support for career development
Certification and knowledge that support role changes, career progression, or entry into service management. -
A solid foundation for further ITIL learning
The opportunity to continue the certification path and develop skills at more advanced levels.
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