ITIL® 4 Foundation
zł3,075.00
Tax included
| Duration | 2 days (8 hours each) |
|---|---|
| Form | online |
| Language | Polish |
| Other options | 4 days (4 days, 4 hours each); in English; on-site in Warsaw or Bydgoszcz. Contact us if you're interested in any of these options. |
Date
Training objectives:
The ITIL 4 Foundation training is designed to introduce participants to the fundamentals of IT service management in accordance with the latest version of ITIL (Information Technology Infrastructure Library).
The main objectives of the training are: Understanding the core concepts and principles of ITIL 4: Participants will become familiar with key terms and concepts related to IT service management. Learning the structure and components of ITIL 4: The training covers the four dimensions of service management and the service value system (SVS) model.
Preparing for the certification exam: The course prepares participants to take the ITIL 4 Foundation exam, which is the first step toward achieving ITIL certification.
Applying ITIL in practice: Participants will learn how to apply ITIL principles in their daily work to improve the efficiency and quality of IT services.
Scope of training:
- Understanding the key concepts of service management.
- Understanding how the ITIL guiding principles can help an organization adopt and adapt service management.
- Learning the four dimensions of service management.
- Understanding the purpose and components of the ITIL service value system.
- Understanding the activities within the service value chain and their interconnections.
- Understanding ITIL practices.
Benefits of the training:
- Certification: Achievement of the international ITIL 4 Foundation certification, validating the individual's understanding of IT service management principles.
- Competence development: Acquiring knowledge of modern IT service management practices, potentially leading to increased operational efficiency and improved service quality.
- Career advancement: The ITIL certification is internationally recognized and can serve as a requirement for roles in IT service management.
- Practical skills development: The course incorporates practical exercises designed to support the application of learned concepts in everyday professional tasks.
- Preparation for further training: Completing the ITIL 4 Foundation course enables participants to take part in more advanced ITIL courses.
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